phsk Privacy Policy – Your Data, Protected

1. What Information We Collect

When you register and use the phsk platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and personalised gaming experience. The types of information we collect fall into two broad categories: information you provide directly to us, and information we collect automatically as you use the platform.

Information You Provide Directly

When you create a phsk account, we ask for your full name, date of birth, email address, mobile number, and a username and password of your choosing. During the identity verification process required under Philippine regulations, we may also request a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card, along with a selfie or proof-of-address document. If you make a deposit or withdrawal, we collect the payment details necessary to process that transaction, which may include your GCash number, bank account details, or e-wallet information. You may also provide information voluntarily when you contact our support team or respond to a survey.

Information Collected Automatically

When you access phsk through a browser or mobile device, we automatically collect certain technical data to help us operate and improve the platform. This includes your IP address, device type and operating system, browser version, pages visited, session duration, and the actions you take within the platform such as games played and bets placed. We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse aggregate usage patterns. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

2. How We Use Your Information

phsk uses the personal information we collect for specific, legitimate purposes directly related to operating a safe and enjoyable gaming platform for Filipino players. We do not use your data for purposes beyond what is described in this Privacy Policy, and we do not sell your personal information to any third party for their own marketing use.

The primary purposes for which we use your data include: verifying your identity and age to comply with Philippine gaming regulations; processing deposits, withdrawals, and account transactions; personalising your experience on the platform, including showing relevant promotions and game recommendations; detecting and preventing fraud, money laundering, and other prohibited activities; communicating with you about your account, transactions, and platform updates; and responding to your support requests and enquiries. We may also use aggregated, anonymised data for internal analytics and platform improvement — this data cannot be used to identify you personally.

Marketing Communications

If you have opted in to receive promotional communications, we may send you emails or SMS messages about new games, active promotions, and special offers available on phsk. You can opt out of marketing communications at any time by following the unsubscribe link in any email we send, or by contacting our support team at [email protected]. Opting out of marketing messages will not affect transactional communications related to your account.

3. Who We Share Your Information With

We understand that sharing your personal data is a serious matter, and we limit disclosure to only those parties who genuinely need access in order to help us deliver our services. We never sell your personal information to advertisers or data brokers.

We may share your information with the following categories of recipients:

• Payment processors and e-wallet providers — to facilitate deposits and withdrawals in Philippine pesos, including GCash and bank transfer partners.
• Identity verification services — third-party KYC providers who help us confirm your identity and age in line with Philippine regulatory requirements.
• Game content providers — licensed game studios whose titles appear on the phsk platform may receive anonymised session data for technical support purposes.
• Regulatory and law enforcement authorities — we are required by Philippine law to disclose certain information to regulators or law enforcement when lawfully requested, or when we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of our users.
• Professional advisers — lawyers, auditors, and accountants who are bound by confidentiality obligations and assist us in operating our business lawfully.

Any third party with whom we share your data is required to handle it in accordance with applicable data protection laws and is prohibited from using it for any purpose other than the specific service they are providing to phsk.

4. How We Keep Your Data Secure

Protecting your personal information is a core responsibility we take seriously at every level of the phsk platform. We implement a range of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your data. All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive account credentials are stored using strong one-way hashing algorithms, meaning that even our own staff cannot read your password. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your phsk account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action to protect your account.

5. How Long We Keep Your Data

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Account information and transaction records are typically retained for a minimum of five years following account closure, in line with anti-money laundering and gaming regulatory requirements. If you request deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where we have a legitimate interest in retaining certain records — for example, to resolve a pending dispute or comply with a regulatory investigation. Marketing preferences and communication logs are retained for a shorter period and are reviewed regularly to ensure we are not holding data longer than necessary.

6. Your Rights Over Your Personal Data

As a user of the phsk platform based in the Philippines, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. These rights include the right to be informed about how your data is being used, the right to access a copy of the personal information we hold about you, the right to correct inaccurate or incomplete data, and the right to object to certain types of processing. You also have the right to request erasure of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a description of your request. We will respond within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

7. Updates to This Privacy Policy

phsk may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email. We encourage you to review this page periodically so you are always aware of how we handle your personal information. Your continued use of the phsk platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have questions about any changes, please reach out to us at [email protected] before continuing to use the platform.

8. Contact Our Data Protection Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way phsk handles your personal data, please do not hesitate to get in touch. You can reach our data protection team by email at [email protected]. For general platform questions, our FAQ page covers the most common topics. For concerns about responsible gaming and how we use your activity data to support player wellbeing, please visit our Responsible Gaming page. We are committed to responding to all privacy-related enquiries promptly and transparently.